This Service Level Agreement (SLA) outlines the standards of service that clients of Complete IT can expect. Our goal is to provide a transparent and reliable framework for support delivery, ensuring that your IT infrastructure remains stable, secure, and efficient. This SLA applies to all clients with an active Managed Services agreement.

Support Channels

Requests for support must be submitted through one of our official channels to be logged and tracked according to this SLA:

• Client Portal: portal.completeit.com (Preferred)
• Email: [email protected]
• Phone (for Critical/High priority issues): 512.674.4134

Business Hours

Standard support is available during our normal business hours: Monday – Friday, 8:00 AM to 6:00 PM Central Time, excluding public holidays. 24/7 emergency support is available for Critical priority issues.