Responsive IT Support Services for Austin Businesses
Get the help you need, when you need it.
Access your client portal or connect for immediate remote assistance.
Our SLA Commitments
Clear response and resolution times based on issue priority
Critical
System down, business stopped
Response:
15 minutes
Resolution:
2 hours
High
Major functionality impaired
Response:
1 hour
Resolution:
4 hours
Medium
Minor issues, workaround available
Response:
4 hours
Resolution:
24 hours
Low
24 hours
Response:
24 hours
Resolution:
72 hours
Get Support Now
Choose the best support option for your needs
Email Support
Non-urgent issues and general inquiries
[email protected]
Response within 4 business hours
Remote Support
Direct remote assistance for immediate help
Click to connect
Business hours
Client Portal Access
Access your dedicated client portal for ticket submission and history. See the status of your tickets, view your support history, and submit new requests.
- Submit new service requests
- View and track support tickets
Critical IT Emergency?
Don’t wait! Our emergency support team is standing by to resolve critical IT issues that impact your business operations.
Available 24 hours a day, 7 days a week for critical support
FAQ
How do I submit an IT support ticket?
You can submit a ticket through our online portal or by calling our help desk directly.
Is your IT support available 24/7?
Yes. Our Austin-based team monitors systems around the clock and responds immediately to critical issues.
Do you offer SLA-backed support?
Absolutely. All support packages include defined SLAs to ensure timely resolution and accountability.
Can you help with remote troubleshooting?
Yes. Our technicians can securely access your systems to diagnose and resolve issues remotely.
Do you support industry-specific platforms?
We do. From EMRs to accounting software and POS systems, our team is trained across verticals.”
